Information about the right of withdrawal, returns and refunds

If you are a consumer (§ 13 BGB), you have the right to withdraw this contract, within one month without giving reasons. The withdrawal period is one month from the day on which you, or a third party representing you on your behalf, other than the carrier, has taken possession of the goods.

To exercise your right, you have to inform us

Customer Service
Sudetendeutschestr. 8a
80937 München
Tel +49 89 54784657
Fax +49 89 54784670

by way of unambiguous declaration (eg. as a postal letter, fax or email) of your decision to withdraw from this contract. You can do so via the standard withdrawal form, which is, however, not mandatory. You can electronically fill in and submit the standard withdrawal form or any other unequivocal statement here on our website. If you make use of this possibility, we will without delay communicate (e.g. by email) an acknowledgment of receipt of such withdrawal.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, in a prompt manner, but within fourteen days from the date on which the notification about your cancellation of this contract with us has been received, at the latest. For the reimbursement, we will use the same method of payment that you used in the original transaction, unless explicitly agreed otherwise; in any case you will not be charged any payment fees. We may withhold the reimbursement until we have received the returned goods back, or until you have made a proof that you have returned the goods, whichever is the earlier.

You have to return the goods immediately and in any event not later than fourteen days from the date on which you have informed us of the cancellation of the contract. The deadline is met if you send the goods before the period of fourteen days. You will be responsible to bearing the direct cost of returning the goods.

You only need to pay for any diminished value of the goods, where the value loss is due to a handling of the goods which is beyond what is necessary to ascertain the nature, characteristics and functioning of the goods.

Exclusions to the right of withdrawal

The right of withdrawal does not apply in following cases:

  • Delivery of goods which are not prefabricated and for their production, an individual choice or decision by the consumer is required, or goods that are clearly tailored to the personal needs of the consumer,
  • Supply of sealed goods which are not suitable to be returned, for reasons of health or hygiene, if they have been unsealed after delivery,
  • Delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery,
  • Delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

This Information about the right of withdrawal is a translation from German. When in doubt, the German-language original version shall prevail.